Title: Xbox 360 Owner's Rejoice
_MetalliX_ - July 9, 2007 12:02 PM (GMT)
The dreaded ring of death has been a major concern for 360 owners. Many consoles experience this issue after they have expended their 1 year warranty, forcing them to either shell out for a repair or new console altogether. Well Peter Moore who you may remember from the Halo 2 announcements has now announced a new extended warranty for all customers who experience the general system failure.
Also included is a reimbursement for customers who have already had to pay to rectify the problem.
| QUOTE |
Open Letter From Peter Moore
To our Xbox Community:
You've spoken, and we’ve heard you. Good service and a good customer experience are areas of the business that we care deeply about. And frankly, we've not been doing a good enough job.
Some of you have expressed frustration with the customer experiences you have had with Xbox 360; frustration with having to return your console for service after receiving the general hardware error message on the console.
The majority of customers who own Xbox 360 consoles have had a terrific experience from their first day, and continue to, day in and day out. But when anyone questions the reliability of our product, or our commitment to our customers, it's something I take very seriously.
We have been following this issue closely, and with on-going testing have identified several factors that can cause a general hardware failure indicated by three flashing red lights on the console. To address this issue, and as part of our ongoing work, we have already made certain improvements to the console.
We are also implementing some important policy changes intended to keep you in the game, worry-free.
As of today, all Xbox 360 consoles are covered by an enhanced warranty program to address specifically the general hardware failures indicated by the three flashing red lights on the console. This applies to new and previously-sold consoles. While we will still have a general one year console warranty (two years in some countries), we are announcing today a three-year warranty that covers any console that displays a three flashing red lights error message. If a customer has an issue indicated by the three flashing red lights, Microsoft will repair the console free of charge—including shipping—for three years from the console’s purchase date. We will also retroactively reimburse any of you who paid for repairs related to problems indicated by this error message in the past. In doing so, Microsoft stands behind its products and takes responsibility to ensure that every Xbox 360 console owner continues to have a fantastic gaming experience.
If we have let any of you down in the experience you have had with your Xbox 360, we sincerely apologize. We are taking responsibility and are making these changes to ensure that every Xbox 360 owner continues to have a great experience.
This will take a few days to roll out globally, and I appreciate your continued patience as we launch this program. I've posted an FAQ that should address some additional questions, and we'll update it over the next few days.
I want to thank you, on behalf of all us at Microsoft, for your loyalty. |
borgster101 - July 9, 2007 12:12 PM (GMT)
This is a good move, there is clearly a high failure rate with 360's, so this gives us a sigh of relief, hopefully they actually fix these issues once and for all though.
Decman - July 9, 2007 02:51 PM (GMT)
Very good move on Microsoft's part, even if it is overdue. At least it shows they care to some extent, and aren't some faceless corporation.... :unsure:
Robert - July 10, 2007 10:10 AM (GMT)
why is it called "three rings of death" I see this a lot. There's only one ring on the console that could light up, so why do some call it three rings? Shouldn't it just be Three Lights (some do use that).
borgster101 - July 10, 2007 10:23 AM (GMT)
Yeah it's technically one 'ring', essentially the number of lights or 'rings' that light up refer to the problem, when 3 light/rings light up, it's the your console is stuff indicator.
So yeah I guess 3 rings just sounds better than 3 lights :P
DJ-Civic - July 11, 2007 07:10 AM (GMT)
About fucking time they did something. They know their product isn't the best constructed piece of electronics, so its good to see they're doing something about it. Mine's displaying 1 red light every now and then, but I think I'm still under warranty...
NismoR34 - July 19, 2007 04:34 PM (GMT)
^ You would be now that they have extended it to three years, yes, but if they hadn't then there would be no way that you could still be under warranty. You got your 360 a few months before I did and since I got mine in early September... ;)
But anyway it's very good that they have extended the warranty to 3 years now. I must admit, I wasn't exactly all that worried about mine because it seems to run like a treat but at the same time I was always saying in my mind that if it has to shit itself, that it better do it within the warranty period.
September 2009 then, is when it'll shit itself. ;)
Sparta9000 - October 2, 2007 12:08 PM (GMT)
i dont know how to react...... my Xbox has failed on me 3 separate times for 3 separate issues, not once did I have a blinking red light. I've been waiting months for my Xbox to be fixed, actually.... Disk tray (laser) failure.. typical.